CHALLENGE

The Qlik Partner Network was struggling to grow, as more and more partners communicated how challenging it had become to do business with Qlik.

The partner team had recieved feedback identifying friction points throughout the partner engagement process. We had robust teams of professionals dedicated to servicing our customers in addition to various platforms, yet the entire experience was disjointed and we had difficulty orienting our business to the partner needs.

I was recruited to document the Partner Experience in detail, so teams could better understand how partners engage with us and identify opportunities and areas for improvement. Additionally once documented we could prioritize and identfy an approach